By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development
Boy am I glad things are finally getting back to normal! Or are they? I actually am seeing what I will call “A NEW Normal”.
Think about it- did you learn any new habits (good I hope) that you can continue to practice even after things return to normal? What do I mean? Have you and/or your staff learned to work efficiently virtually? Have you implemented some new customer service protocols that should be sustained? Have you been able to regularly contact your team, vendors and clients by using email, Zoom, text or other means of communication that maybe you never used prior to the pandemic?
Did you clean your office and work areas? Are you now more organized? And, on a personal note, have you been exercising more? Spending more time with family? Read a good book?
You see, my point is- I am not sure we will ever return to the normal we knew way back in the early part of 2019. Think about it...
And here are some upcoming CE classes to think about as well…
E&O Risk Management: Updated & Meeting the Challenge of Change
Ethics Essentials for the Insurance Producer
Contracts Agents Should Read