Our people make us who we are. 
A team of diverse talents, committed to serve.

Address: PO Box 183, Middletown, CT 06457
Phone: 860.563.1950 | Fax: 888.432.0510 | IAS Fax: 888.431.1126
Office Hours: Monday - Friday, 8:30 am - 5:00 pm

Lisa Lounsbury
CAE, AAI, AISPresident
llounsbury@bigict.org860-563-1950

Ryan St.Windsor
Executive & Office Assistant
rstwindsor@bigict.org
860-563-1950 EXT: 210

MEMBER ENGAGEMENT

Christine Neet, CPIA
AVP of Member Engagement cneet@bigict.org 
860-563-1950 EXT: 231

Cindy Scharf Agency Consultant & Corporate Project Manager cscharf@bigict.org 
860-563-1950 EXT: 232

Trisha Groth
Member Services Specialist tgroth@bigict.org 
860-563-1950 EXT: 219

IAS (RETAIL & WHOLESALE INSURANCE PROGRAMS)

Brian Bixby, CIC, AAI, CRM, ACSR
IAS President bbixby@bigict.org
860-563-6510

Brenda Strong, AAI, ACSR
AVP Agency Services bstrong@bigict.org
860-563-1950 EXT: 247

Ashley SmithAccount Executiveasmith@bigict.org
860-563-1950 EXT: 235

Terri Yates, AAI, ACSR, AINS
Account Executive tyates@bigict.org
860-563-1950 EXT: 245

Denise Brown-Carter
Sr. Personal Lines Underwriter

dcarter@bigict.org
860-563-1950 EXT: 246

Rose Mullaly

Member Services Administrator

rmullaly@bigict.org

860-563-1950 EXT: 243

Murphy RiedlAssistant Underwritermriedl@bigict.org
860-563-1950 EXT: 221

INDUSTRY & GOVERNMENT RELATIONS

Scott Hobson, MPA
AVP of Government Relations
shobson@bigict.org
518.708.3247

Kathleen Lawler, AAI, CIC
AVP Industry & Community Partnerships klawler@bigict.org 
860-563-1950 EXT: 218

EDUCATION & INFORMATION

Susan Keegan, AIC, MBA

Director of Educationskeegan@bigict.org
860-563-1950 EXT: 215 

Timothy Dodge, AU, ARM, CPCUAVP of Research & Informationtdodge@bigict.org
860-563-1950 EXT: 229

Jim Lombardo, CPCU, AAI, AIM, MBAAVP of Learning & Developmentjlombardo@bigict.org
860-563-1950 EXT: 226

Lisa Britton, ACSR
Education Administrator lbritton@bigict.org
860-563-1950 EXT: 228

MARKETING, COMMUNICATIONS, & EVENTS

Julie Furst
VP of Marketing, Communications & Events

jfurst@bigict.org
860-563-1950 EXT: 224

Michael Abbott

Digital & Video Content Specialist

mabbott@bigict.org
860-563-1950 EXT: 225

Kaelyn Willcox
Digital Marketing Specialist

kwillcox@bigict.org
860-563-1950 EXT: 216

Allison Just

Meeting & Event Manager
ajust@bigict.org 
860-563-1950 EXT: 249

Kim Keville

Digital Marketing & Project Specialist
kkeville@bigict.org
860-563-1950 EXT: 214

FINANCE

Lisa Nurnberger
Director of Finance lnurnberger@bigict.org
860-563-1950 EXT: 236

Keshia Hyer

Accounting Specialist

khyer@bigict.org
860-563-1950 EXT: 237

Deb Perry Senior Accounting Specialist

dperry@bigict.org
860-563-1950 EXT: 217

OPERATIONS & TECHNOLOGY

Kathleen Glahn, AAM
VP of Operations & Information Systems kglahn@bigict.org
860-563-1950 EXT: 253

Eric Miller Systems Administrator emiller@bigict.org
860-563-1950 EXT: 250